Shipping & Return Policy

Delivery/Shipping Guidelines:

We generally take 7-8 working days for delivery from the date you place the order. Please note this delivery timeline is for the Institution and iFidelity Special Products only. For Bulk orders ordered using the iDesign Tool the delivery timeline ranges from 14-15 days working days. We use our logistic partner- Delhivery courier for all our shipments. If you want more details about delivery you can mail us with your order with the information shared via email when you place your order.

Any bulk orders above 50 numbers will have Free Shipping!

If you want more details about tracking your order, you can mail us with your order number at info@ifidelitystore.com or call us at +91- 8751920569 from 10.00 AM to 06.00 PM IST(Monday to Saturday).


Cancellation Policy:

You can cancel an order until it has been processed or despatched in our warehouse or within 12 hours from the time of ordering, whichever is applicable by going to the 'My Account' section of the website or by calling our customer care. The amount will be refunded to you within 15-20 working days.

Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase or if you are not pleased or come across any defect with our merchandise, just notify us along with the Order no. within 3 days of receiving the goods. Also return back the goods in the original condition for us to replace the order. However for any Bulk Orders ordered using the Design Tool the cancellation and returns are subject to board approval. For this you will have to get in touch with us via email or phone.
If you want more details about replacement, you can mail us with your order no. at info@ifidelitystore.com or call us from 10.00 AM to 06.00 PM at +91- 8751920569.


Refund Policy:

If you are not happy with our merchandise just inform the details along with the order no. and return back the goods within 3 days in original condition, so that we can refund your money back (Except shipping charges). However for any Bulk Orders ordered using the Design Tool the cancellation and returns are subject to board approval. For this you will have to get in touch with us via email or phone.

For any questions concerning the Terms and Conditions get in touch with us at:
iFidelity, #53, Six Mile, Guwahati – 781022. Phone : +91- 8751920569. Email : info@ifidelitystore.com